Privacy Policy 2018-05-08T09:58:20+00:00

Shibden Mill Inn Privacy Policy

Shibden Mill Inn respects your right to privacy and is fully committed to preserving the privacy of all of our guests and visitors to www.shibdenmillinn.com. This page sets out information about what data is collected, why it is collected, how it is used and your options and rights regarding the collection and use of your data.

This privacy information applies to the processing of personal data carried out by Shibden Mill Inn when you visit our website or mobile applications, use our services, or otherwise interact with us.

It is important that we use your data only in accordance with applicable data protection legislation, in line with your expectations and in a transparent manner.

Who we are:

Name: Shibden Mill Inn
Address: Shibden Mill Inn, Shibden Mill Fold, Shibden, Halifax, West Yorkshire, HX3 7UL
Registered Company: Shibden Mill Inn. Company Reg No: 7174878

What information do we collect about you?

The personal data that we collect about you is information that you may volunteer through online purchases, telephone calls, e-newsletter sign-ups and visitor surveys.

Personal information we collect may include your:

  • name and title
  • gender
  • date of birth
  • postal address
  • email address
  • phone number
  • current interests and activities

We will also collect and hold information about any contact you have with Shibden Mill Inn as a visitor or customer, which may include details of:

  • online booking including credit/debit card number, payment method and purchase history
  • online retail/transaction data including credit/debit card number, payment method and purchase history
  • contact preferences
  • details of correspondence sent to you, or received from you
  • any other information provided by yourself at the request of Shibden Mill Inn

Digital Data may be collected when you visit our website, applications or other digital platforms, including IP addresses, browser data, traffic data, booking history, social media behaviour and user patterns. If you subscribe to our email newsletters, we may collect data regarding which newsletters you open, your location when opening them and whether you access any links inserted in them. Read more about how we collect this data in the section below on cookies.

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by referring you to this privacy policy.

How will we use your information?

Your information will enable us to provide access to all parts of our website and to supply the goods or services you have requested. It will also allow us to bill you and to contact you where necessary concerning your orders and/or bookings.

Depending on your relationship with Shibden Mill Inn and the preferences you have indicated, information that we hold about you may be used by us for the following purposes:

  • Send you promotional, marketing or other information by electronic means. These types of communications can include:
    • informing you of other products or services related to Shibden Mill Inn, such as news, special offers or discounts, themed or seasonal information, recipes, events, competitions, promotions and gift vouchers.
    • other relevant communications based upon your relationship with Shibden Mill Inn
  • To send you surveys, and for market research purposes
  • To undertake screening and cleansing of data in order to ensure that we maintain accurate and up-to-date contact details and information about you. See below for more information about how we update and manage your information.
  • In order to monitor the effectiveness of our communications with you, we may use tools such as email tracking – this records when an e-newsletter from us is opened and/or how many links are clicked within the message. The data from this tracking is generally used in an aggregated and anonymised form.

You can opt out of receiving any/all of our communications at any point simply by contacting enquiries@shibdenmillinn.com.

In processing your on-line order or booking with Shibden Mill Inn we may send your details to, and use information from, credit reference agencies and fraud prevention agencies.

How we update and manage your information

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.
Where we appoint an external party to undertake a screening of information, any such arrangements will be subject to a formal agreement between Shibden Mill Inn and that organisation, to protect the security of your data.

We may segment the information we hold about you in our database along with other data such as how frequently you engage with us and your interests as indicators of future engagement. This analysis helps us to understand our existing and potential subscribers to ensure that we are efficient in our operations and that relevant communications are sent to you.

Who might we share your information with and how will we keep your data secure?

We do not disclose personal data to any third parties or external organisations, other than data processors carrying out work on our behalf.

Examples of such data processors would be a bulk email distributor such as MailChimp for the collection (eg via sign-up forms) and storage of personal data (eg within the Shibden Mill Inn MailChimp account in order to allow the creation and use of distribution lists, to send marketing email campaigns, and place online advertisements), and the transfer of personal data to MailChimp’s sub-processors (who perform some critical services, such as helping MailChimp prevent abuse and providing support to customers). We may occasionally need to transfer your personal information overseas, for instance, to MailChimp. Where this is necessary, this may be to countries or territories around the world. We are required to ensure any transfers of data will be done securely, in accordance with best practice, and in compliance with the GDPR Act 2018. MailChimp has certified to the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework.

Other data processors include an all-in-one booking engine such as GuestCentric for the collection (eg via booking forms) and storage of personal data (eg within the Shibden Mill Inn GuestCentric account in order to complete reservation details and take payment for bookings). The information you provide us with may be accessed or given to third parties such as GuestCentric who may be located outside the European Economic Area who act for us for the purposes outlined in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit / debit card payments and provide support services on our behalf.

Also an online payment processor such as Gift Voucher Solutions and Stripe for the collection (eg via gift voucher purchase forms) and storage of personal data (eg within the Shibden Mill Inn Stripe account in order to complete gift voucher details and take payment for purchases), and the transfer of personal data to Stripe’s service providers (who perform some important services, such as helping Stripe provide the services, detect and prevent fraud, mitigate financial loss or other harm to users, customer and Stripe, and promote, analyse and improve their products, services, and tools). The information you provide us may be accessed or given to third parties such as Gift Voucher Solutions and Stripe who may be located outside the European Economic Area who act for us for the purposes outlined in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit / debit card payments and provide support services on our behalf.

Any such companies are acting as approved data processors for Shibden Mill Inn and we retain full responsibility for your personal data. Data processors will act only on our instructions.

Your data will never be sold or passed to any third party for any other purpose.

We have implemented security procedures, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use or disclosure and unauthorised modification.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are legally obliged to respect the confidentiality of our visitors’ and subscribers’ personal data.

How can I access information held about me, and/or correct the information?

You can ask us about any personal data that we hold about you and you can also request to receive a copy of that personal data – this is called a Subject Access Request.

To make a Subject Access Request you will need to provide proof of your identity such as a copy of your passport, birth certificate or driving licence before your request can be processed.

To help us deal with your request, please try to be as clear as possible about the information you are seeking.

Once we have received your Subject Access Request, the agreed fee and proof of identity, you will receive a response from us within 1 month and you will be able to get copies of any information we hold on you. However, exemptions to disclosure may apply in some circumstances.

Subject Access Requests should be sent to:
Shibden Mill Inn
Shibden Mill Fold, Shibden, Halifax, West Yorkshire, HX3 7UL

Email: enquiries@shibdenmillinn.com

At any time you may request that we delete or correct your personal information. If you wish to correct any information on you held by Shibden Mill Inn, simply contact enquiries@shibdenmillinn.com.

Cookies

Information collected using cookies is used to track visitor use of this website, to improve our service and to compile statistical reports on website activity. Cookies are small text files placed on your computer to collect standard internet log information and visitor behavior information in anonymous form, such as repeat visits, time spent on pages and pages of interest.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may consequently not function.
Links to other websites

This website contains links to other websites including booking engine GuestCentric, gift voucher provider Gift Voucher Solutions and online payment processor Stripe; please note that this Privacy Policy only applies to this website so when you click a link through to other websites you may wish to read their own Privacy Policies.

Changes to our Privacy Policy

We keep this Privacy Policy under regular review and we will include any updates on this web page. Any changes will apply from the time that they are posted. This Privacy Policy was last updated on 08/05/2018.

How to contact us

If you have any questions about our privacy policy or would like a copy of some or all of the information that we hold about you, please either email or write to us:

By email to enquiries@shibdenmillinn.com
Write to us at
Shibden Mill Inn
Shibden Mill Fold, Shibden, Halifax, West Yorkshire, HX3 7UL